Shipping policy

Last updated: 19 October 2026

  • Free delivery on every order to the UK mainland.
  • Your estimated delivery time is shown on each product page and in your order confirmation.
  • We'll contact you to book a delivery date that suits you.

Where we deliver

We deliver to the UK mainland: England, Wales and mainland Scotland.

We can't currently deliver to Northern Ireland, the Scottish Highlands and Islands, the Isle of Man, the Isle of Wight, the Isles of Scilly or the Channel Islands. If you live in one of these areas, please contact us before ordering and we'll let you know if we can help.

Cost

Delivery is free on all orders within our delivery area.

How long it takes

Many of our pieces are made to order. The estimated delivery time for each item is shown on its product page and confirmed in your order confirmation email. If your order contains items with different times, we'll deliver them together unless we agree otherwise with you.

Delivery times are estimates. If your order is going to take longer, we'll tell you as soon as we know, along with a new estimate. If the delay doesn't work for you, you can cancel for a full refund.

Booking your delivery

  • When your order is ready, we'll contact you by email or phone to arrange a delivery date.
  • Someone aged 18 or over needs to be at the address to receive the delivery.
  • If you need to change your date, please let us know at least 48 hours before.
  • Our two-person team will carry your furniture into the room of your choice.

Measure before you order

Please check that your furniture will fit through every doorway, hallway, staircase and turn on the way to its room. Each product page lists its dimensions. If you're not sure, contact us before ordering and we'll help you check.

If an item can't be delivered into your home because of access, this isn't a fault. You can still cancel within 14 days under our returns policy.

When your order arrives

Please check your furniture on delivery. If you see any damage, note it on the delivery paperwork and tell us within 48 hours, with photos if you can. Our returns and refund policy explains what happens next.

Your furniture becomes your responsibility once it has been delivered. It becomes your property once we have received full payment.

Contact us

Email azharbgirl@gmail.com.